We are sure you will love all of our products, however we understand that sometimes you might wish to return or exchange an order. Please contact us at firstname.lastname@example.org, for our returning address details.
Please note: We will only accept returns on products that are identified as eligible for return or are received damaged. We will refund in case of defective or damaged products due to our error.
Please note that Bespoke and Personalised Items are non-refundable.
To be eligible for a return, your item must be unused (e.g., not worn, washed, damaged, or altered) and in the same condition that you received it. It must also be in the original packaging with tags intact.
Our policy lasts 7 days and you must report any problem within 7 days of receiving your order. If 7 days have gone by since your order has arrived, unfortunately, we can’t offer you a refund or exchange.
Returns must reach us no later than 14 working days from the date you receive the item, we will not accept returns after this time has passed.
You will be responsible for paying for your own shipping costs for returning your item.
We recommend you obtain and keep a copy of your proof of postage when returning items to us.
Once your return order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refunded amount will include the applicable Delivery Fee.
Incorrect address: If the address is incorrect or outdated the parcel will typically be returned to us by the courier. Please double-check the address carefully when placing your order.
Failed delivery attempts: Most of our couriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us. Unfortunately, we are not able to refund in this case. The second delivery arrangement is NOT free of charge for all customers and you are responsible to pay for re-delivery.