Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note that Personalised/Customised Items are non-refundable. 

Due to the custom nature of our products, refunds/exchanges are not offered for those products unless an error was made by us in production.

Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to):
- Personalised & made to order items
- Shipping delays
- Incorrect spelling within an order (made by the customer at time of order)
- Incorrect shipping address (placed by the customer)
- Wrong product ordered by customer

If a refund or exchange is granted by us it is the responsibility of the customer to return the product (at their expense) to us at which time a refund will be processed minus shipping costs as those are non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lusswonderland.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lusswonderland.com.